> ## Documentation Index
> Fetch the complete documentation index at: https://docs.assuric.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trust Centre FAQ

> Quick answers to the things customers ask us most.

<AccordionGroup>
  <Accordion title="Why won't my document show as public">
    It needs to be *Approved* in Assuric first. Until it is, you can't add it as a resource and it won't appear on your Trust Centre. See [Approve, then publish](/trust-centre/what-to-publish).
  </Accordion>

  <Accordion title="I added a certificate to my evidence bank but it isn't on my Trust Centre">
    Uploading to your evidence bank and publishing to your Trust Centre are 2 separate steps. Add the certificate as a resource under **Trust Centre → Page Content**. Full walkthrough in [Choosing what to publish](/trust-centre/what-to-publish).
  </Accordion>

  <Accordion title="Can I embed my Trust Centre in my own website?">
    No. Link to it from your site instead, or put it on your own domain so it sits at `trust.yourcompany.com`. See [Set a custom domain](/trust-centre/branding-and-custom-domain).
  </Accordion>

  <Accordion title="My custom domain says connected but the link doesn't work">
    This is usually DNS propagation, which can take up to 24 hours. Check the record you added matches what domain settings shows, exactly, including any trailing dot your provider adds. If it's still not resolving after a day, get in touch.
  </Accordion>

  <Accordion title="My framework shows the wrong status or percentage">
    Framework status doesn't sync automatically from [DSPT](/assuric-overview/glossary#abbreviations) or IASME. Update it in the admin, or get in touch and we'll sort it.
  </Accordion>

  <Accordion title="I can't see the list of frameworks to add">
    Custom frameworks are enabled per workspace, and **Add Framework** stays greyed out until they are. Get in touch and we'll turn them on for yours. See [Choosing what to publish](/trust-centre/what-to-publish#framework-badges-statuses-and-custom-frameworks).
  </Accordion>

  <Accordion title="Do you charge per person accessing my Trust Centre?">
    No. It's a flat fee, with unlimited access requests.
  </Accordion>

  <Accordion title="I can't edit my Trust Centre">
    You need admin permissions. Ask someone who already has them to upgrade you.
  </Accordion>

  <Accordion title="How do I find my workspace ID?">
    It's the slug in your public Trust Centre URL. In `trust.assuric.com/assuric/public`, the workspace ID is `assuric`.
  </Accordion>

  <Accordion title="Can I have more than one Trust Centre view, for different customer types or countries?">
    Yes. Most companies only need one view, since folders tend to split resources up nicely, but a second view helps when different audiences need different resources, like separate UK and US customers. See [Setting up your Trust Centre](/trust-centre/setting-up).
  </Accordion>

  <Accordion title="If I edit a document somewhere else, like Notion, does my Trust Centre update automatically?">
    Only for content managed inside Assuric. A document from an external tool needs to be uploaded, or its published link updated, manually.
  </Accordion>

  <Accordion title="Can I publish evidence before I'm fully certified?">
    Yes. Framework badges show *Active* or *In Progress* status, so customers can see where you stand. See [Choosing what to publish](/trust-centre/what-to-publish).
  </Accordion>
</AccordionGroup>

## Related articles

<Columns cols={2}>
  <Card title="Setting up your Trust Centre" icon="shield-check" href="/trust-centre/setting-up">
    Get your Trust Centre live, with resources organised the way your customers expect.
  </Card>

  <Card title="Choosing what to publish" icon="folder-open" href="/trust-centre/what-to-publish">
    Which documents customers actually ask for.
  </Card>
</Columns>


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