Notification channels

What in-app, email and Slack notifications do, and how organisation-wide routing and Slack subscription work.

Quick summary

• Notifications arrive by In-App, Email or Slack, each a per-category toggle in your own preferences.
• Organisation-wide, Email goes to a list of addresses, and Slack to a channel subscribed with a copied command.
• Slack needs your workspace’s Slack integration connected first, for personal and organisation notifications.

The 3 channels

Channel	What it does
In-App	Shows in the bell icon in the top bar, for personal notifications only
Email	Sent to your own address (personal scope) or to a list of addresses an admin maintains (organisation scope)
Slack	Sent as a Slack message once the workspace’s Slack integration is connected: to your own direct message (DM) for personal notifications, or to the subscribed channel for organisation notifications

Organisation-wide routing works differently

Unlike your personal per-category toggles, each Organisation Notifications category shows:

Trust Page Requests under Organisation Notifications: an Email row showing how many addresses are enabled, and a Slack row with Copy Slack Command.

Row	What it shows	How to add one
Email	How many addresses are configured for that category, and how many are currently enabled	Expand the count to see existing addresses, each with its own enable toggle and delete icon; Add shared email opens a form for one more address
Slack	A Copy Slack Command button	Copy the command and paste it into the Slack channel that should receive it

Adding a shared email address, reached by expanding an Email row's address count.

The Slack command is the same whichever category you copy it from. Pasting it into a channel subscribes that channel to the workspace’s organisation-wide notifications, not one category.

Personal Slack needs no separate linking step. Connecting the workspace’s Slack integration is a workspace-level setup step, done outside this screen.

What we recommend

Route Trust Page Requests and Incidents to a shared Slack channel, not only email. A message left unread in one admin’s inbox is easy to miss, but in a channel whoever’s around sees it.

Related articles

What triggers a notification

Every category and what fires it, in both scopes.

Personal notification settings

Setting your own In-App, Email and Slack preferences.