Why won't my document show as public
Why won't my document show as public
It needs to be Approved in Assuric first. Until it is, you can’t add it as a resource and it won’t appear on your Trust Centre. See Approve, then publish.
I added a certificate to my evidence bank but it isn't on my Trust Centre
I added a certificate to my evidence bank but it isn't on my Trust Centre
Uploading to your evidence bank and publishing to your Trust Centre are 2 separate steps. Add the certificate as a resource under Trust Centre → Page Content. Full walkthrough in Choosing what to publish.
Can I embed my Trust Centre in my own website?
Can I embed my Trust Centre in my own website?
No. Link to it from your site instead, or put it on your own domain so it sits at
trust.yourcompany.com. See Set a custom domain.My custom domain says connected but the link doesn't work
My custom domain says connected but the link doesn't work
This is usually DNS propagation, which can take up to 24 hours. Check the record you added matches what domain settings shows, exactly, including any trailing dot your provider adds. If it’s still not resolving after a day, get in touch.
My framework shows the wrong status or percentage
My framework shows the wrong status or percentage
Framework status doesn’t sync automatically from DSPT or IASME. Update it in the admin, or get in touch and we’ll sort it.
I can't see the list of frameworks to add
I can't see the list of frameworks to add
Custom frameworks are enabled per workspace, and Add Framework stays greyed out until they are. Get in touch and we’ll turn them on for yours. See Choosing what to publish.
Do you charge per person accessing my Trust Centre?
Do you charge per person accessing my Trust Centre?
No. It’s a flat fee, with unlimited access requests.
I can't edit my Trust Centre
I can't edit my Trust Centre
You need admin permissions. Ask someone who already has them to upgrade you.
How do I find my workspace ID?
How do I find my workspace ID?
It’s the slug in your public Trust Centre URL. In
trust.assuric.com/assuric/public, the workspace ID is assuric.Can I have more than one Trust Centre view, for different customer types or countries?
Can I have more than one Trust Centre view, for different customer types or countries?
Yes. Most companies only need one view, since folders tend to split resources up nicely, but a second view helps when different audiences need different resources, like separate UK and US customers. See Setting up your Trust Centre.
If I edit a document somewhere else, like Notion, does my Trust Centre update automatically?
If I edit a document somewhere else, like Notion, does my Trust Centre update automatically?
Only for content managed inside Assuric. A document from an external tool needs to be uploaded, or its published link updated, manually.
Can I publish evidence before I'm fully certified?
Can I publish evidence before I'm fully certified?
Yes. Framework badges show Active or In Progress status, so customers can see where you stand. See Choosing what to publish.
Related articles
Setting up your Trust Centre
Get your Trust Centre live, with resources organised the way your customers expect.
Choosing what to publish
Which documents customers actually ask for.